A message to our Explorer Chicks
Updated: November 30, 2020
Written by: Nicki Bruckmann – Explorer Chick CEO and Founder
As the world slowly reopens, we too are slowly starting to get back on those dusty trails, into the backcountry, and out of our homes. We’ve been running our United States trips since May including the Red River Gorge Workshops, West Virginia Wild, Arches and Moab hiking weekend, Smoky Mountain Hiking and Glamping, Yosemite Half Dome Backpacking, San Juan Islands Sea Kayaking and Camping, Vegas Vacation, and our Virginia Hiking and Survival 101 trip.
As international destinations reopen, so will we. Right now, our Dominican Republic Tropical Adventure, Baja Out to Sea Adventure Cruise, Belize Jungle and Island Glamping, Galapagos Islands, Cordillera Huayhuash, Inca Trail, Machu Picchu Adventure, are confirmed and set to depart based on border reopenings and governing restrictions.
I am regularly monitoring government websites and staying in communications with our travel partners. I am personally reaching out to our Explorer Chicks on upcoming trips with updates – the good, the bad, and the “we’re still sitting ducks.”
As we’ve begun to travel, I have modified our Payment and Cancellation policy to keep up with the changing times. You can scroll on down for the updates plus common FAQs.
We remain in a dynamic environment that changes frequently. Please understand that we reserve the right to change these policies without prior notice. We appreciate your flexibility during this unpredictable and unprecedented time.
I also want to say THANK YOU for your continued support, understanding, and flexibility. We have been sincerely blown away by the love and support from our Explorer Chick community over the past several months.
During a time when the state of travel is still a bit murky YOU, our Explorer Chicks, are giving us your love and support.
In our worst hours, you have been standing by our side. Not giving up on us, but being there to make sure we can keep being there for you. Then showing up as we reopen and trusting us with your safety.
I can’t think of a better compliment to a company.
Thank you – to all of our Explorer Chicks. Thank you for all of your messages of encouragement and accolades.
It’s total validation for the values that this company was built upon and we’ve stuck to.
With you, we have certainly built one hell of a community that I am so proud to be a part of.
All of my gratitude Explorer Chicks. You get all of it – seriously, bleed me dry.
Together, we will press on and travel fearlessly.
In the meantime, keep dreaming up that bucket list.
Cheers to boundless adventures, Explorer Chicks!
All of our travel vouchers issued during this time are valid until December 31, 2025. That is the next 5 years, which is more flexible than most other travel companies (1-2 years). This gives you plenty of opportunity to choose the right time for your to get back outside, step on an airplane, laugh with new friends, and experience the planet.
They work like an eGift Card that can be used toward any Mini Adventure or Trip of your choosing until the balance is depleted. This means more flexibility for you.
Updated Balance Due Dates for all trips scheduled now through March 31, 2020
We have extended our balance due dates by 30 days. The entire balance of your trip is due as stated below based on the duration of your trip.
4 or fewer days – 60 days prior to arrival
5 or more days – 90 days prior to arrival
Updated Cancellation Policy
For all trips scheduled through December 31, 2021.
Please contact us before these cut-off dates to either cancel or rebook. – email@example.com
If your trip is scheduled and confirmed due to destination reopening.
*ALL USA domestic trips are confirmed and operating.*
- Domestic Trips – Cancel up to 45 days prior to arrival
- International Trips – Cancel up to 60 days prior to arrival (some non-refundable fees may apply).
- Cancel for travel voucher credit net non-refundable deposit.
- Rebook to future date net non-refundable deposit.
If your trip is scheduled but not yet confirmed with reopening:
- Your balance will be due according to the updated balance due date policy above.
- You may cancel at any time and receive a travel voucher in the full amount paid.
- You may rebook to a future date at any time.
- As soon as the trip is confirmed due to reopening, the cancellation policy for scheduled and confirmed trips applies.
For all trips scheduled December 31, 2021 and beyond.
Our normal cancellation policy is in place.
What if my trip gets cancelled due to COVID full travel restrictions?
Explorer Chick will issue you a travel voucher equal to the amount paid to be used for future travel with us. Vouchers are good through December 31, 2025.
We recommend reviewing your travel insurance as well to understand what is covered. Please review in detail your coverage and direct coverage questions to your provider.
What if my previously confirmed trip gets cancelled for low attendance due to guests COVID cancellations?
Explorer Chick will rebook you or issue you a travel voucher equal to the amount paid to be used for future travel with us. Vouchers are good through December 31, 2025.
We will run ALL scheduled 2021 trips and beyond, unless travel restrictions are put into place.
Please plan for all trips to take place in 2021 and beyond. We continue to monitor all advisories and will reach out to travelers on a destination by destination basis as we learn more about reopenings. We will continue to review our policies as the situation evolves.
Please understand that we reserve the right to change these policies without prior notice. We appreciate your flexibility during this unpredictable and unprecedented time.
How can I use my travel voucher now?
📢 All of our 2021 trips are scheduled. Scroll our Discounts/Calendar page to view all trips and departure dates.
📢 I have a page dedicated solely to trips in the USA for those who prefer a road trip over a plane ride.
📢 Mini Adventures – Yes, our local day trips are slowly reopening too! Mandi has been leaning into Covid to build a pipeline full of brand new mini trips that are on the brink of launching.
Stay tuned to our Social Media and email newsletters for updates on all.
What about my Mini Adventure?
Our standard cancellation policy applies. No refunds will be given 7 days prior to your adventure. If we must cancel your Mini Adventure due to Covid, you will be issued a full refund.
How are Explorer Chick’s operational procedures adapting?
For all of our upcoming trips, we are working as a team to adapt our operations. All of our trips are different, so specific plans will be circumstantial with consideration of local restrictions. I am working with guides on a case by case basis to develop best practices for every destination. That being said, we have blanket procedures that will be practiced on ALL of our trips. This includes gloves and face masks worn during all food prep and water filtration. Requiring guests to pack face masks and hand sanitizer. Face masks may be required at certain point during your trips. Social distancing on the trail will be encouraged, but enforced when approaching outside groups/individuals. Wearing face masks when transferring in vehicles. We’ll be cognizant in spacing out during meals and in lodging. Your guides will have more specific procedures for your trip. (Assigning bathrooms, reducing touch points, wiping down vehicles, etc.)
We are also asking that YOU practice self leadership. (Hey, we’re in this together!)
- If you are at a higher risk, we strongly recommend that you choose to not travel.
- If you have shown any symptoms of Covid, we ask that you do not travel.
- Fever (100.4°F/38°C or higher) or chills?
- Cough that you cannot attribute to another health condition?
- Shortness of breath or difficulty breathing that you cannot attribute to another health condition?
- Sore throat that you cannot attribute to another health condition?
- Muscle aches that you cannot attribute to another health condition, or that may have been caused by a specific activity (such as physical exercise)?
- Loss of taste or smell?
- If you’ve been in contact with someone showing flu like symptoms in the 14 days leading up to your trip, we ask that you do not travel.
Lastly, please only travel if you feel comfortable. During this time, it is a very personal choice. There is no wrong or right answer, only what is best for you.
What if I travel and get sick or quarantined by the local government?
We will follow policies and advice of the local authorities and your Explorer Chick team will assist you as much as possible – including contacting your emergency contacts and assisting with local medical facilities.
We strongly recommend checking your travel insurance policy before you travel to determine what level of insurance coverage you may be eligible for in the event that you are quarantined or get sick while traveling. Direct all coverage questions directly to your provider.
We recommend a contingency fund for unavoidable situations such as severe weather, natural disasters and civil unrest when you travel. With this in mind, we recommend you carry US$500 for medical expenses in case it is needed.
Please note that Explorer Chick is not responsible for additional costs due to quarantines and/or medical sickness.
What screening procedures are in place at my destination?
Every port of entry will have its own screening requirements in place. If you have traveled through a country affected by Covid-19, you may be denied entry or be required to quarantine for a period of time.
Before arriving at your destination, you will need to make sure you meet all entry and exit requirements. Many countries have put in place new entry measures due to the Covid-19 outbreak and these are changing daily.
We strongly recommend that you check this information frequently. The link below has information on screening and COVID-19 per country.
Helpful Resources for COVID-19
Below are helpful links to Facts and Stats for you to reference as you gear up for all of your travel domestically and abroad in 2020.
Facts about Coronavirus- Symptoms/Transmission/Precaution/Treatment
CDC Entire Situation Summary
US State Department Travel Advisories
Country Specific COVID-19 Information