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Are you a proactive problem solver who excels in analyzing data and implementing effective solutions? Do you crave variety and thrive in dynamic environments? After receiving training, do you prefer working autonomously to accomplish tasks efficiently? Are you meticulous about details, ensuring precision in your work? Do you have a knack for quickly mastering new subjects? If you’re passionate about enhancing systems, optimizing efficiency, and tackling challenges head-on in combination with a passion for the adventure travel industry, we want to hear from you.
Ignite your passion for transformative travel experiences! Explorer Chick is seeking a visionary Destination Manager to lead our journey toward unparalleled adventure. As the mastermind behind your tour portfolio, you’ll elevate assigned trips with your expert destination knowledge, knack for tour logistics, creative problem-solving skills, and obsession with improving hospitality while driving profitability. Your knack for building strong supplier relationships and orchestrating seamless operations will be instrumental in our success.
We’re on the lookout for a dynamic individual who can consistently deliver exceptional tours, fostering positive guest experiences and maximizing profitability. With your strategic mindset and adept negotiation skills, you’ll optimize efficiency and revenue while maintaining the highest standards of excellence. Join us in shaping the future of women’s adventure travel and be a part of creating memories that last a lifetime.
Your Mission
As the Destination Manager, your mission is to manage and take ownership of a robust portfolio of tours, ensuring transformative experiences for our guests through innovative and efficient approaches that prioritize the guest experience. You will strive to achieve a maximum profit margin, implementing initiatives to increase efficiency, decrease costs, or boost revenue, thereby skyrocketing future growth.
Your Day-to-Day
In your daily activities, you’ll manage and take ownership of multi-day tours, overseeing reservations, problem-solving, budgeting, expenses, fulfillment, destination education, supplier relationships, private label touch points, and creative initiatives to enhance efficiency and margins. Additionally, you’ll be responsible for scheduling next year’s tours, negotiating costs, developing trip budgets, adjusting itineraries, gathering required documentation, and renewing contracts. Performing regular analysis and allocated areas and solutions to drive improvement and growth.
Analyzing trip evaluations and Adventure Reports weekly, you’ll recommend improvements based on data-driven insights. Staying updated on news in all destinations for risk management and crisis response, you’ll collaborate with local suppliers and authorities. Delegating tasks efficiently. Engaging in ongoing education to stay abreast of industry developments and best practices is crucial as well as experience with the adventure travel industry and destinations.
Your Keys To Success
To excel in this role, you’ll need previous experience in tour operations or related fields. In-depth knowledge of outdoors adventure travel, destination geography, attractions, culture, and regulations are essential. Excellent communication, interpersonal, organizational, logistical, and planning skills are paramount. Strong budgeting, financial management, negotiation, strategic thinking, high level of detail, and problem-solving abilities will also contribute to your success.
Your Outcomes
Your success will be measured by your ability to deliver high-quality tours with consistently positive feedback and recommendations, build strong supplier relationships through regular communication and collaboration, maintain maximum profit margins through effective negotiation and cost management, revitalize destinations annually with changes to itineraries and activities, and exceed key performance indicators, including guest satisfaction and profitability goals.
Role Highlights
About Explorer Chick
Since 2014, Explorer Chick has been changing lives through the magic of women’s adventure travel. We’re a woman-owned and operated company leading women of all ages straight outta their comfort zones and into the arms of other misfits in some of the most beautiful places on earth. Explorer Chicks love us for our itineraries that are crafted along a compelling storyline that transforms them from mere trips to life-altering journeys. Our all-women professional guide team not only manages the logistics during each trip allowing women to explore carefree, but also offers expertise, outdoor education, and engaging stories to more deeply connect to destinations. And our community-centric approach empowers 80% of our women to sign up solo. It’s no surprise that Explorer Chick was recognized as one of Travel + Leisure’s Worlds Best tour operators in 2022 and a USA Today’s Readers Choice in 2023. Oh, and we do it in a gloriously un-corporate culture that prioritizes SHE-nanigans.
Position Overview
Required Experience
Both must be completed to be considered for the position. They are completed separately and can be completed in any order.
Complete the form to get started. Due to the volume of applications received, we will only follow up with candidates with whom we wish to continue the process. The Hiring Process will begin in late April, so communication with qualified candidates will begin at that time. The anticipated hire date is mid-May 2024.