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Policies

  1. Payment Policy
  2. Cancellation & Refund Policy
  3. Trip Transfer Policy
  4. Travel Insurance Protection
  5. Itinerary Disclaimer
  6. Guest Removal Disclaimer
  7. Mean Girl and Debbie Downer Policy

1 Payment Policy

In order to secure your reservation a NON-REFUNDABLE deposit is due at the time of booking. Non-refundable deposit amounts vary by trip and are listed on every trip page in the price section.

Reservations made within the final balance due period will be required to pay the entire trip amount at time of booking. See below for the balance due date schedule.

All guests with unpaid balances will receive automatic email reminders leading up to the due date with a payment link. There are also several options for making payments. Learn more about our payment plans.

The entire balance of your trip is due as stated below based on the duration of your trip.

Failure to pay balance in full by balance due date will result in automatic removal from trip without refund.

2 Cancellation & Refund Policy

Explorer Chick wants nothing more than for you to escape on one of our adventures. However, we understand emergencies do occur that may cause you to cancel your reservation.

We strongly encourage you to purchase travel insurance to protect your investment. It’s more than lost luggage or flight delays, but it’s also protection in case you have to cancel your trip before departure due to an emergency. Always read your policy wording to review your specific coverage and to make sure that the policy is right for you.

Our cancellation policy is as follows:

Deposits are NON-REFUNDABLE.

Refunds will be given as outlined below based on days prior to trip arrival and length of trip.

No exceptions will be granted to our Cancellation policy.

Cancellations by Explorer Chick:

Explorer Chick requires a minimum number of guests before confirming a departure. Every trip page states the minimum number of required guests under the “Logistics” section. A trip is confirmed as soon as our minimum guest count is met.

We reserve the right to cancel trips with inadequate participant attendance, in which case all money paid to Explorer Chick Adventure Co, Inc will be fully refunded.

Some trips require special permits in order to run. (ex. Inca Trail, backpacking trips). If a trip has special permit information, you will find it detailed under the “Logistics” section. Please read this information carefully.

If special use permits are not acquired, then all money paid to Explorer Chick Adventure Co, Inc will be fully refunded.

Do not book any airfare or travel before your trip is confirmed.

Explorer Chick Adventure Co, Inc. CANNOT be held responsible for any personal expenses, such as airline tickets due to changes in itineraries or tour cancellations.

3 Trip Transfer Policy

Explorer Chick understands that unforeseen circumstances may require you to transfer or reschedule your reservation to alternative dates.

To accommodate such situations, Explorer Chick has a Trip Transfer Policy. Funds paid on the trip will be transferred as outlined below based on days prior to arrival and the length of the current trip.

Transfer can be made to any scheduled tour.

No exceptions will be granted to our transfer policy.

4 Travel Insurance

Even with the best planning, things go wrong. Explorer Chick wants to make sure someone catches you in case you fall. Plan for the unexpected with Travel Insurance from WorldNomads.com

  • You need Medical help for sudden illness or injury.
  • You need emergency medical evacuation for Sudden Illness or injury.
  • You have to cancel your trip due to unforeseeable events outside of your control.
  • Your gear is stolen or damaged whilst travelling

Please visit HERE for World Nomad’s COVID FAQ page.

 

Why World Nomads is Explorer Chick’s trusted travel insurance provider

Explorer Chick has partnered with World Nomads to keep you traveling safely. World Nomads Travel Insurance is designed for independent and adventurous travelers, with coverage for overseas medical expenses, cancellation, baggage and other expenses.

  1. Backed by specialist insurers and global assistance partners
  2. Buy Online, even if you’ve already left home
  3. Extend and claim online while travelling
  4. Covers a range of adventure sports and activities
  5. Give a little back and support a community development project

 

Travel insurance: Simple & Flexible

You can buy, extend and claim online, even after you’ve left home. Travel insurance from WorldNomads.com is available to people from over 140 countries. It’s designed for adventurous travellers with cover for overseas medical, evacuation, baggage and a range of adventure sports and activities.

Be sure to read the policy details to ensure that it’s right for you.

WorldNomads.com is supported by different insurers from around the world. Always read your policy wording to review your specific coverage and to make sure that the policy is right for you.

5 Itinerary Disclaimer

Explorer Chick reserves the option to modify trip itineraries at our discretion as necessary due to weather, conditions, illness, injury, group dynamics, or other unforeseen incidents.

6 Guest Removal Disclaimer

Explorer Chick reserves the right to decline to accept or retain any person as a tour participant should such person’s behavior, health, fitness, or mental condition impede the operation of the trip.

7 Mean Girl and Debbie Downer Policy

Warning – Radical candor incoming: Some women kinda suck. You know the types, and we do not hold space for them in our community.

We have a Zero Tolerance Policy when it comes to Mean Girls and Debbie Downers.

Explorer Chicks are kind, supportive, and welcoming.

If you are a Debbie Downer that loves to complain, do not book an adventure with us. Debbie Downers not only ruin their vacation, but can quickly have an averse effect on everyone else’s trip. Bad attitudes are cancerous to our group dynamics and just disrespectful.

Mean Girls are also invited to stay home. Bullying, egos, and hurtful trash talk is the fastest way to be removed from an adventure. They will not be tolerated.

Our guides are Explorer Chick Advocates. We will remove Debbie Downers and Mean Girls from a trip because the group’s overall experience is our priority – we will not cater to nor bend to please the never satisfied, persistent complainers, meanies, or down right miserable people. (That being said, we understand everyone has a bad day! This happens. We’ll work through it!).